Quala is North America’s largest independent network of tank cleaning, maintenance, and industrial services offering comprehensive inspections, testing, and repairs for the chemical, food, and transportation industries. We service a variety of bulk containers, including Tank Trailers, IBC/ Totes containers, ISO containers, Railcars, Roll-off containers, and FRAC Tanks.
We are seeking a skilled and motivated Information Technology Support professional to join our dynamic IT support team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. This role requires a strong understanding of hardware systems, excellent troubleshooting skills, and the ability to deliver top-notch customer support.
This position is for in-office support with a focus on hardware, you will be responsible for providing technical support to end-users, with an emphasis on configuring, deploying, and maintaining hardware components.
Position Responsibilities
- Deliver Level I and II technical support, resolving hardware and software issues for internal customers, providing exceptional customer service by promptly addressing inquiries and concerns with professionalism and courtesy.
- Capture, update and maintain accurate records in the ticketing system.
- Communicate technical information clearly to non-technical users, ensuring a positive support experience.
- Establish and maintain positive relationships with internal customers, understanding their unique needs and challenges.
- Configure and deploy hardware components, including desktops, laptops, printers, mobile devices, and peripherals, in alignment with internal customer requirements.
- Collaborate with internal customers to assess hardware needs and recommend appropriate solutions.
- Install, configure, and upgrade hardware and software components as needed.
- Ensure hardware and software adherence to corporate cybersecurity policies, procedures, and standards.
- Troubleshoot and diagnose complex IT problems, providing effective solutions.
- Collaborate with cross-functional teams, including developers and network administrators, to ensure seamless integration of hardware solutions.
- Work closely with internal customers and teams to implement and enforce hardware-related best practices.
- Maintain accurate documentation of hardware configurations, deployments, and issue resolutions.
- Contribute to the knowledge base with insights on hardware-related best practices.
- Assist in maintaining accurate and up-to-date asset inventory.
- Perform other duties and responsibilities as directed by supervisor and other department managers.
Minimum Qualifications
- Degree in a related field or relative experience.
- 3+ years’ experience as systems support, helpdesk technician, or systems engineer in an enterprise environment.
- CompTIA A+ or equivalent certification is a plus.
- Excellent analytical and problems solving skills: experience troubleshooting complex systems.
- Excellent oral and written communication skills
- Strong knowledge of Windows-based systems.
- Experience with ticketing and asset tracking systems
- Ability to work in a fast-paced environment and resolve common issues quickly.
- Ability to prioritize tasks; be logical, organized and work well with others.
- Ability to manage timely, effective response to internal customer needs and effectively communicate project status as requested and required.
- Strong interpersonal communication skills including the ability to communicate between technical and non-technical personnel.
- Ability to lift and/or move up to 50 pounds.
- This is a hands-on onsite position, ability to commute and work in the office five days a week is a must.
Quala offers the following Benefits:
- Medical, Dental, and Vision plans
- 401k with generous employer match
- PTO
- Paid Holidays
- Tuition Reimbursement
- Parental Leave